Monday, March 19, 2007

Return to Microcenter

So I took the case back today and it wasn't much of a hassle. Spent at least an hour, mostly standing around waiting for the guy to come back and tell me just how messed up they are.
Lian-Li PC-65. That's what's on display and it has a 120mm fan up front. What they gave me in the box was a PC-65 with 2 80mm fans up front. The guy at the returns desk asked if I wanted to pick out another case and I told him no, I want the case you have on display. I didn't pick out a case with 2 80mm fans up front and fewer front ports. I had to tell him to have one of their guys go into the back and find one. Luckily there was a really cool MC guy that came along and was willing to go look... granted I think he was already in the middle of helping 15 other people at the time. I can wait. After about 45 minutes he tells me that they have 4 in the back and they're all the dual 80mm version according to their boxes. He goes on to tell me that the 80mm version is the newer version and is replacing the 120mm version. All I can think when he says that is 'BULLSHIT'! I didn't say that out loud of course... what I said was well, do you really want to keep that 120mm model on display then? He said well I guess we'll have to put that one on clearance. Okay... maybe he was just playing dumb. Maybe they have rules about what they're allowed to offer to a customer who isn't irrationally irate. At any rate I had to suggest that he just take down the display model and swap it for the one I brought back since it represents what they have in stock. He claimed he had to clear it with his manager first and had the display case back to me in about 5 minutes. It had scratches on the side panels and I had to be the one to point out the obvious solution again. Just swap the panels, they're the same frame. I helped with that because I didn't want to spend too much time there and didn't want to keep him off the floor more than I had to. Heh... I went behind the returns counter to swap the panels... that was kinda cool I suppose but no other employees gave me any hassle about it.

So I get home and take the case back out of the box (I'd packed everything back up myself at the store) to inspect it further. It has some nubs on the power supply plate for holding an air director sort of thing (I assume) and the other one didn't have that. Oh... and after I was done petting my new precious I googled lian li replacement parts... found almost everything I need at this site but more importantly I found this image at the site which proves what I knew all along. Too bad for Microcenter I guess... the employee was either poorly informed or their supplier is kinda messing with them or maybe they just have bad inventory control procedures. How you get a gen2 on display and nothing but gen1 in stock is beyond me. I didn't find the freaking 120mm aluminum housing + washable filter for the front fan at that site though and I think that's the only thing missing from the case as it should have been now... unless the duct for the PSU fan should have been included. Oh well. I have the case I wanted and the missing parts can be dealt with.

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